Terms of Service

  

NYRAD, Inc. Terms of Service

Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.


Returning Purchased Items

We can only accept returns of unopened kits and products, within 30 days of receipt (28 days from shipment for international orders). Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We're reasonable people and we hope you are too. Contact us if you have any issues and we'll do our best to help you.


Payment

We accept credit card, Paypal, and Amazon Payment for orders. We do not accept Paypal eChecks. Due to potential fraud and misuse, we may not to ship an order, or request additional verification information for credit card, Amazon or Paypal payments. Credit cards must clear the authorization process and are only charged before shipment. Payments through Paypal are always charged at time of order. For school or organizations requiring a Purchase order (orders over $250) - please contact us.


NYRAD’s Technical Support

NYRAD, Inc. has dedicated support engineers that will be able to assist you with one-on-one email or telephone consulting.


NYRAD’s "Be Great" Policy

Our community is important to all of us at NYRAD, Inc.. Our “Be Great” policy applies to all members: This includes employees, our global customers, educators, and more. It applies to all interactions that affect any of our online communities, servers that we host and collaborative workspaces to include: commenting on our web pages, posting in forums, and treatment of our support staff. We embrace the community concept and we appreciate kind and respectful words, content and support.

In the event that we encounter community interactions that not reasonable, or individuals choose not to be solutions-oriented; using abusive language, refuses to work with our engineers and staff or cannot work together positively with other members, or otherwise ignores the “Be Great” code of conduct, we will suggest the customer seek another supplier for future purchases. When appropriate, we may choose to ban the former customer from making future purchases or engaging with our community. If a user continues to behave in violation of this policy, we may choose to block that user on our site or any social media property we manage. We reserve the right at all times to remove any information or materials that are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, indecent or otherwise objectionable. This is an important step to take to ensure the safety and respect of our employees, customers, and all other members of our community.


“Be Great” Expectations

Be Inclusive: We are committed to a strong and diverse community and will not tolerate exclusion, discrimination, or intolerance. Any conduct or speech that might be considered sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory will not be tolerated. Do not intimidate or harass others.

Be Respectful: You may not always agree with us or other community members, but that is no excuse for disrespectful behavior. Please channel disagreement and frustration into creating positive results and refrain from personal attacks. Respect differences of opinion.

Be Patient: Not everyone in our community has the same experience or knowledge. Be understanding of where other members are at and be patient with the learning approaches of others.

Communicate Carefully: Not everyone in our community starts from the same language experiences. Effective communication will help avoid misunderstandings. Ask questions and don’t make assumptions about others. If you have any questions about this policy or what we expect of community members, or any feedback on how we might make it better, please contact us at support@nyradspace.com


Safety

Technology and the laws and limitations imposed by manufacturers and content owners are constantly evolving. Thus, this may be inconsistent with current laws or user agreements. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience when interacting with our hardware and related products. NYRAD, Inc. disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. NYRAD, Inc. is not responsible for your shipping product function or certification if you choose modify the product.


Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave nyradspace.com, in which we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.

Contact Information

If you have any questions about these terms, please contact us using our "Contact Us" or email info@nyradspace.com.


Shipping

When you place your order, for our standard or customized products, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email with tracking information available. If UPS service guarantee is suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package's route, including (but not limited to) meteors, aliens, terrorism, incursions from other dimensions, etc. We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder. 

For all international DDU and USPS orders, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! DHL DDU and USPS first class & express mail are eligible for these fees. There is no way for NYRAD, Inc. (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's DHL or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or to DHL/USPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

Our shipping system is automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.

Some DHL Express shipments can be DDP (delivery duties paid), which means we charge all taxes upon checkout. Orders over $2,500 and/or orders with over 25 individual line items do not qualify for our DDP shipping options. We are unable to provide a line by line breakdown of the duties paid upon checkout. Please contact your country's DHL office for that information.


Privacy

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements. Please view our complete privacy & legal policy here: https://www.nyradspace.com/privacypolicy


Accuracy of Information

We attempt to ensure that information on nyradspace.com is complete, accurate and current. Due to the large number of products we have, it is very hard to maintain documentation for every one. We cannot, therefore, guarantee that all information on this site is complete or current.


Export Compliance

Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), the Export Administration Regulations (“EAR”, 15 CFR Part 730 et seq.) administered by the U.S. Department of Commerce’s Bureau of Industry and Security, laws and regulations targeting proliferation activities, and the restricted parties lists maintained by the U.S. government (e.g., the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List, Debarred List and Non-proliferation Sanctions)). Customer agrees to comply with these laws and regulations and certifies that it will not use, sell, resell, export, re-export, import, dispose of, disclose or otherwise deal with the products or services delivered under this Agreement, directly or indirectly, to any country, destination or party without first obtaining any required export license or other governmental approval, and completing such formalities as may be required. Customer further agrees to not do anything which would cause NYRAD, Inc. to be in breach of the export control and trade sanctions laws and regulations. DO NOT REQUEST FOR NYRAD, INC. TO DEVIATE FROM THESE POLICIES. 


Indemnification

Customer shall protect, defend, indemnify and hold harmless Adafruit, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by NYRAD, Inc. as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.


Domestic Shipments

In the event Customer requests delivery to a U.S. destination, Customer acknowledges that it alone is responsible for determining the applicable export licensing requirements and obtaining any required authorizations for subsequent transfers. If Customer is not a U.S. Principal Party in Interest and requests delivery to a U.S. consignee for purposes of facilitating an export, Customer also hereby (1) confirms its responsibility for export clearance and filing Electronic Export Information with U.S. Census Bureau, (2) authorizes the specified consignee to prepare and file Electronic Export Information on its behalf so as to create a “routed export transaction”, as defined in the Foreign Trade Regulations (15 CFR Part 30) and EAR, and (3) agrees to provide NYRAD, Inc, a copy of the signed written assurance designating the authorized forwarding agent.


Limited Product Warranty

We warrant NYRAD, Inc. Manufactured Products will be free from manufacturing defects for a period of thirty (30) days following the date of delivery to you. We will replace, repair or credit you for any confirmed defective product at our option. Please contact customerservice@nyradspace.com with any issues. 

Products that are not manufactured by NYRAD, Inc. may, or may not, be covered by original manufacturer's warranty and passed through to you. Please contact support to confirm warranty period prior to purchase. 

Warranty will not apply if Product fails or is damaged after delivery to you due to accident, abuse or misuse. Warranty will not apply to customized products that have been physically, altered, disassembled, or altered with customer software after delivery. 


TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND NYRAD, INC. AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. NYRAD, INC. DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY NYRAD, INC., ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF NYRAD, INC’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, NYRAD, INC. AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.


No Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, NYRAD, INC., AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF NYRAD, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.


Revisions to these Terms of Service

NYRAD, Inc. reserves the right to modify our Terms of Service at any time. It is our policy to post any changes we make to this Terms of Service on this page and the changes will be effective upon NYRAD’s publication of the updated Terms of Service except as described below. If NYRAD, Inc. makes material changes to how we treat your personal information, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this page thirty (30) days prior to the change becoming effective. However, changes made to comply with applicable laws will be effective immediately. You are responsible for ensuring we have an up-to-date email address for you and periodically visiting this page to check for any changes to our Terms of Service. Your continued use of the Websites and the Services expressly indicates your acceptance of NYRAD, Inc’s then-current Terms of Service and your consent to NYRAD, Inc’s collection of personal information in accordance with the then-current Terms of Service.


Contact Us

If you have any questions about our Terms of Service, the practices of this site, or your dealings with our website, please contact us at: 


NYRAD, Inc.

274 East Eau Gallie Blvd. 

Suite 140

Indian Harbour Beach, FL 32937

legal@nyradspace.com

This document was last updated on May 9th 2020.